LASEK laser eye surgery diaries: The consultation with Optical Express

Welcome back to the LASEK laser eye surgery diaries series. This is my second entry, so if you’d like to start from the beginning, visit “LASEK laser eye surgery diaries: The backstory“.

In this blog post, I’m going to be talking about my experience during the consultation so you know what to expect when you go for yours. A couple of things to keep in mind is that, when you go to another clinic, your experience will be different. And even if you go to Optical Express like I did, but at a different location, your experience will also be different to mine.

The arrival

I made a booking with Optical Express in Milton Keynes. When I arrived, the reception by the front door was empty. I was a bit lost as there were no clear instructions about the need to ring the doorbell to buzz the door open and to be let up to the consultation floor. It felt a bit scary to walk into a building that looked empty, and to go up the elevator not knowing where it would take me… (maybe I watch too many true crime documentaries so I have a lot of thoughts in my head).

The questionnaire

As I arrived to the first floor, I was welcomed by a few friendly patient advisors who works for Optical Express – I had a good first impression of Optical Express because everyone there was just so friendly. I was then led into one room by one of the patient advisors working there to answer a few questions about my health and my reasoning for considering laser eye surgery. I thought that would be the end of my interaction with her, but that wasn’t the case.

The consultation

I was led to a few different rooms to get some tests done on my eyes, still by one of the patient advisors. It was on machines where you have to look into and they ask you a few questions about what you see. If you’ve been to an optician before, it’d be a similar experience to that but with more machines. One last room I went into had many machines, and I had to go around doing all the tests on all of the machines in that dark room.

I was nervous about why I wasn’t seen by an optometrist, but a patient advisor who might not be qualified to analyse my situation but just trained to use the machines to get the job done with the scans. From my perspective, scans could still go wrong.

Once done with the tests, I was led to the waiting room where I waited for about nearly 30 minutes. At that point, my partner was already about to pick me up but I’m still yet to be seen by an optometrist. I had to remind them that I was waiting in the waiting room and when would the next part of my appointment be. As expected, as soon as I asked, I was welcomed into a room where I had my eye tests done like at the opticians, finally seeing an optometrist and it was only for 30 minutes of the nearly 2 hours I had been there.

Thoughts on the consultation process

My appointment begins at 10:35 am and should finish at 12:05 pm according to the agreed timeframe. After the tests were done, I was in the waiting room for a while, waiting to be seen by the optometrist and it was nearly 12:05 pm, when I was supposed to be done with my appointment. I had to point this out only because I had to arrange a pick-up from the location back home. I wasn’t offered any drinks, not even water.

What’s next?